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Understanding the Business of People

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Thomas-Kilmann Conflict Mode Instrument (TKI)

The premier conflict management tool for understanding and The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes, or styles, affect interpersonal and group dynamics and for learning how to select the most appropriate style for a given situation.

The TKI tool has been used successfully by businesses, educators, and organizational development professionals for over 30 years. Scoring for the TKI assessment is based on a revised norm sample and is presented in the updated TKI Profile and Interpretive Report with a more personalized analysis of results.

Benefits of the TKI tool:
  • Offers a pragmatic, situational approach to conflict resolution
  • Demonstrates how and when to use the five conflict-handling styles effectively
  • Helps to initiate safe and productive dialogue to deal with conflict situations
  • Can be administered online or in a self-scorable format

The TKI logo is a trademark of CPP, Inc.

Sample Assessment Reports

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